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Try our downloader app for Mac or Windows.

Unzip Tips

If you use a Mac, you will have more luck with decompressing using this free app [free] rather than Mac’s own Archive utility. Read all our unzip tips here.

If you are using a Windows system to extract a .zip file; please unzip the package using 7 zip. [free] Read all our unzip tips here.

Want to download and NOT have to unzip at all? Try our downloader.

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If you wish to download additional resolutions of an album ordered, you may purchase a la carte by submitting a request here.

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Testbay

We are looking into setting up a folder where you can download test files. What kind of files/ tests/ comparisons would you like to use in your setup?

Let us know in an chat or email to the team.

Missing a track or have a playback error?

You may submit a missing / broken tracks(s) report here.

Adjust Metadata tags?

Mac: use Yate or mp3 tag
Windows: use Tag&Rename or mp3 tag to adjust metadata tags to your liking.

Support

Our Help Center can do the trick. If not, contact us, always mention your order number.

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