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Try our downloader app for Mac or Windows.

Unzip Tips

If you use a Mac, you will have more luck with decompressing using this free app [free] rather than Mac’s own Archive utility. Read all our unzip tips here.

If you are using a Windows system to extract a .zip file; please unzip the package using 7 zip. [free] Read all our unzip tips here.

Want to download and NOT have to unzip at all? Try our downloader.

Additional resolutions

If you wish to download additional resolutions of an album ordered, you may purchase a la carte by submitting a request here.

NativeDSD Plus

Enjoy a year-round site-wide discount on all our products, and get lower resolutions of the same channel family included in all orders placed with an active subscription.

Testbay

We are looking into setting up a folder where you can download test files. What kind of files/ tests/ comparisons would you like to use in your setup?

Let us know in an chat or email to the team.

Missing a track or have a playback error?

You may submit a missing / broken tracks(s) report here.

Adjust Metadata tags?

Mac: use Yate or mp3 tag
Windows: use Tag&Rename or mp3 tag to adjust metadata tags to your liking.

Support

Our Help Center can do the trick. If not, contact us, always mention your order number.

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