Shipping policy

This policy applies to physical products (CD, SACD, vinyl, and master tape reels). Digital downloads are delivered electronically and are not shipped; for those, see our Returns & Refunds Policy.

Products

All physical products we sell are original, official branded releases from the label and recording studio, never bootlegs, fakes, or pirated copies. Each item is supplied in its original packaging with the original studio seal where applicable, and the disc, vinyl, or reel is the original media. Specifications shown on the product page are provided in good faith and may change without notice due to the technical nature of producing discs, tapes, reels, and their packaging.

Delivery times

Each item is either in stock or made to order. Please allow up to 28 days for delivery. In-stock items usually arrive well within this period; made-to-order items may take closer to the full window. If we expect a significant delay beyond 28 days, we will contact you, and you may choose to wait or cancel for a full refund.

Import duties and customs

Prices do not include import duties, customs charges, or local taxes on deliveries outside the European Union. Where these apply, they are the recipient's responsibility and are charged by your local customs authority or postal service, not by us. If you are ordering from outside the EU, we recommend checking your local rules before purchasing.

Lost or undelivered parcels

Until a parcel is delivered to you, the risk of loss or damage in transit is ours. If your order has not arrived within the expected timeframe, contact us and we will open an investigation with the carrier. Carriers require a parcel to be untraceable for a set period before it can be formally declared lost, and this period is longer for international shipments. Once that period has elapsed and the parcel cannot be located, we will, at your choice, ship a replacement or issue a full refund.

Items damaged or incorrect on arrival

If a physical item arrives damaged, faulty, or different from what you ordered, contact us via our support page. We will arrange a replacement or full refund at no cost to you. See our Returns & Refunds Policy for details.