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Unzip Tips

 If you are using a Windows system to extract the files; please unzip the package using 7 zip. [free] 

If you use a Mac, you will have more luck with decompressing using this free app rather than Mac’s own Archive utility. Read all our unzip tips here.

Additional resolutions

If you wish to download additional resolutions when shopping here, you may choose NativeDSD Plus, or purchase a la carte by submitting a request here.

Missing a track or have a playback error?

You may submit a missing / broken tracks(s) report here.
Mac Users can use Yate, Windows can use mp3 tag to adjust or fix metadata tags to your liking.

More Help

Our Help Center can do the trick. If not, contact us, always mention your order number.