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Downloader
Try our downloader app for Mac or Windows and manage your downloads track-by-track, play directly without un-zipping.
Unzip Tips
If you use a Mac, you will have more luck with decompressing using this free app [free] rather than Mac’s own Archive utility. Read all our unzip tips here.
If you are using a Windows system to extract a .zip file; please unzip the package using 7 zip. [free] Read all our unzip tips here.
Want to download and NOT have to unzip at all? Try our downloader.
Additional resolutions
If you wish to download additional resolutions of an album ordered, you may purchase a la carte by submitting a request here.
NativeDSD Plus
Enjoy a year-round site-wide discount on all our products, and get lower resolutions of the same channel family included in all orders placed with an active subscription.
Database
Checkout hundreds of products that handle DSD, software and hardware, in the NativeDSD Database.
Missing a track or have a playback error?
You may submit a missing / broken tracks(s) report here.
Adjust Metadata tags?
Mac: use Yate or mp3 tag
Windows: use Tag&Rename or mp3 tag to adjust metadata tags to your liking.
Support
Our Help Center can do the trick. If not, contact us, always mention your order number.